‘We are delighted with the results following the introduction of the Found It Lost Property system, which helps our customers to be easily reunited with items lost on our trains/stations. The easy to use staff APP/web-system has allowed us to easily audit items that have been found and our match rate has increased by 6%. As the system is automated, we have also seen a 52% reduction in calls to the team. ANT were easy to work with and the system was tailored to our own requirements – pleased to do business with them. Thanks, Nara’

‘Southeastern has been working with ANT since the launch of the Service Quality Regime, and they’ve played a key role in helping us meet our committed obligations. ANT offers a simple yet effective mobile auditing app that enables auditors to carry out inspections efficiently. They also provide valuable insights into our SQR audit data via dedicated dashboards, offering monthly statistical updates and supplying RAW data for our internal teams to analyse and process. In the short time I have been with Southeastern, ANT has proven to be an incredibly supportive supplier. They’ve provided helpful advice and helped build my understanding of the whole data collection and management processes. Any questions or challenges are met with a willingness to explain and continuously explore enhancements to evolve their product in line with our changing needs, which has been incredibly helpful.’

‘ANT’s partnership with Mystery Shopper Limited truly provides a complete SQR package for c2c. MSL provide the auditing capabilities and ANT look after everything else from re-inspection management, mobile auditing forms, failure notifications, real time reporting and so much more. ANT enable us to not only meet our contractual requirements with DfT but they have helped build a custom system that really allows c2c to respond to and manage SQR faults in a timely manner. Their willingness to listen and make requested updates demonstrates an incredible level of customer service and attentiveness. I would highly recommend ANT and their systems for any SQR or other custom reporting needs in the rail sector.’

‘The ANT SQR system allows GTR to fulfil its Department for Transport obligation of completing the periodic train and carriage audits with a simple, intuitive mobile system. GTR are then able to analyse the collected data from the inbuilt dashboards and exports and submit the results to the DfT as per our agreement. GTR was given very little time to mobilise the SQR regime, but ANT really rose to the challenge, supporting us to deliver an audit app and back office systems to support this and the collected data. Since the implementation of the DfT’s SQR regime ANT has worked with GTR to make significant enhancements to the system, so it is now a robust recording and analysis tool which provides GTR with full visibility of tracking the SQR regime and the DfT with consistent accurate data. ANT has an excellent management, customer support and helpdesk team and are always extremely willing to help deliver improvements. This has been invaluable to us.’

‘Since the introduction of the safety reporting app (iSAFETY) into the business in 2017 we have been able to increase the reporting of incidents and improve the quality of the reports. This ensures our data is clear and meaningful which is essential to the monitoring of our safety risks and the development of our safety improvement plans. The audit app has been developed to align with the ORRs Rail Maturity Model (RM3) and is an integral part of conducting our internal SMS audits. The audit app was further developed to allow Fire Risk Assessments to be undertaken in house. We also use a further app which was specifically created to enable us to undertake our Planned General Inspections and stations, depots, and offices, this allows local managers to complete the inspection on the go at a time that suits them. ANT are a valued partner, supporting us on the journey to end to end running, generous with their expertise and responsive to our needs as a business.’