Rail Solution
SeeIT+LogIT+FixIT
The Most Advanced Fault-Finding Solution in Today’s Marketplace
GTR had been using our SQR system successfully for some time and via this they found the results of their periodic audits revealed a troubling pattern – assets which had passed previous checks were failing in between checks. They changed their goals and required a much smarter, highly responsive solution without any additional costs in resources.
We partnered with GTR to design a highly dynamic, daily-use fault logging and resolution system that could be used by all employees, not just engineers or specialists. The solution had to be:
Fast and intuitive
No training required.
Informative
Capturing comprehensive fault details for maintenance teams to fix it.
Staff Awareness
Ensuring all their staff became more aware and responsible for faults.
All employees now log faults identified from a mobile device, the system instantly sends an email to the relevant person or department. That email contains all the essential information – what the issue is, where it is on a location map, photos and comments. The recipient can take immediate action directly.
This real-time, mobile-first solution improves the speed and accuracy of station and train checks, ultimately enhancing both operational efficiency and the customer experience.
Logging a Fault
While carrying out their regular duties, employees may notice a faulty asset at the station. Instead of sending an email to maintenance, they now simply use their mobile device to log the issue in a few quick steps:
Select the Category
e.g. Announcements, Ticketing, Toilets, etc.
Choose the Specific Item
within each category, a predefined list helps narrow it down (e.g. TVM – Ticket Vending Machine).
Identify the Fault
a simple tap to choose the issue (e.g. Not Open as Advertised).
Add Supporting Information
take and attach photos, and if needed, add a short note.
Pinpoint the Location
a station map is shown, and the user taps to mark the exact position of the fault.
Within a few minutes, all details are automatically sent to the responsible team. This ensures faults are reported accurately, instantly, and without the need for training – enabling faster response times and reducing operational delays.
Fault Logging:
Empowering Staff and Enhancing Customer Experience
Our smart fault-logging solution empowers employees to log faults seamlessly as they move around the station. However, it’s not just reactive – if a fault has already been reported earlier in the day, the system notifies the employee, preventing duplicate reports and reducing unnecessary workload for the maintenance team.
This isn’t a one-way benefit. Operators stay informed through real-time updates via their mobile device, including information on the faults they’ve reported, and a summary of all faults raised over the past 28 days.
SeeIT+LogIT+FixIT Web System Overview
The SeeIT+LogIT+FixIT Web System provides a comprehensive platform for managing and tracking faults. It displays real-time information on fault statuses alongside the number of employees accessing the system via the mobile app.
As part of a broader solution, the web interface offers complete visibility into all logged faults, including their current status and history.
Additionally, all fault data collected through the SeeIT+LogIT+FixIT system is automatically transferred to the GTR main control system, known as Assetpro, ensuring centralised monitoring and streamlined asset management.
Smarter Maintenance. Better Performance. Exceptional Experience.
What is the Result?
Higher Audit Pass Rates
Stay ahead with outstanding SQR and audit performance. Our system reduces revisits and flags issues before inspections, saving time and resources.
Proven Compliance
Lead the way in Department for Transport (DfT) standards. Outperform other TOCs with consistently high-quality results.
Real-Time Fault Reporting
No more waiting for inspections. Staff can report faults immediately - keeping services safe, efficient, and customer-ready.
Enhanced Customer Experience
Quick fixes mean smoother journeys. Empowered staff contribute directly to customer satisfaction and service excellence.
Agile, Efficient Operations
A smarter, responsive maintenance process improves reliability across stations and trains - boosting both operational uptime and customer trust.