Rail Solution
iSafety For Rail
A Next-Generation Safety and Service Management Suite
Revolutionise Rail Safety & Service with iSafety Suite
A powerful all-in-one platform for smarter, faster and safer rail operations, suitable for all staff, while delivering measurable benefits to rail operators, safety managers, and transport authorities.
Built for Rail, by Rail Leaders
iSafety can Fuel Proactive Smarter Decisions for safety and service improvements across the rail network.
Benefits
Instant & Accurate Incident Reporting
Company-wide usability:
Every staff member can report incidents - no matter their role.
User-friendly design:
Submit reports in seconds with no training required.
Boost engagement:
Increase staff involvement in safety culture.
Access a suite of safety and service tools through one unified platform.
Works with your existing systems:
No disruption to operations.
Automates email notifications, workflows, and escalations to keep everyone informed and responsive.
Staff can use a mobile or tablet to log accidents, incidents, near misses, and faults – all in one place, anytime and anywhere.
Managers receive instant email notifications of all issues, enabling prompt corrective action.
Proven Results: Exceeding Expectations on the Elizabeth Line
After just six months of implementation, iSafety delivered results that exceeded all expectations for MTR Elizabeth Line. Here’s what they had to say:
“iSafety drove up an increase of 198% in reporting across all applications.”
Key Outcomes
198% increase in overall safety and service reporting
4x more Close Call Events reported
Reduction in accidents across the network
Significant drop in phone calls to the Safety Control Centre
Radical reduction in admin time thanks to direct integration with COMPASS
Higher quality and volume of safety event reporting
Real-time, high-quality data enabling better analysis
Improved compliance with GDPR, HSE, and SMISS+ regulations
Passenger Confidence Up
Personal security at stations rose from 69% to 76%
Personal security on board improved from 61% to 71%
Accidents Can Happen Anywhere – Be Ready to Report
Make safety reporting part of your culture and ensure every incident is documented and addressed without delay. Whether it’s a slip on the platform or an injury during daily tasks, accidents can occur at any point in a customer’s journey or a staff member’s shift. With our mobile app, any staff member can log accidents quickly and accurately – right from their phone. Capture key details, attach photos, and notify the right teams instantly.
Close Call Reporting: Preventing Tomorrow’s Incidents Today
Close calls or near misses – incidents that nearly result in harm but don’t – can happen at any time to customers or staff. While no injury occurs, these moments are critical learning opportunities. Our app allows for quick and easy logging of near misses, helping teams identify risks, take corrective action and continuously improve safety across all areas.
Assault Log: Creating a Safer Environment for All
Assault – whether physical or verbal – can occur at any point during a customer’s or staff member’s journey. Our app ensures these incidents are properly recorded, helping to prevent future occurrences and enabling swift, appropriate responses. By encouraging accurate reporting, it supports a safer, more respectful environment for everyone across the network.
Suicide Intervention: Supporting Staff in Critical Moments
Tragically, incidents involving suicide can occur at train stations. Our app provides staff with a discreet and efficient way to report suicide interventions, ensuring that managers are promptly informed and the appropriate support is activated. By prioritising safety and communication, we help staff respond with care and confidence during these critical situations.
Environmental Incidents and Concerns: Report Environmental Issues in Seconds
Incidents are events that have a potential or actual environmental impact (e.g. affect water, ground or air, such as spills or fly tipping/leaked bin). Environmental concerns are issues or observations that don’t pose immediate harm but indicate areas for improvement in environmental practices. (e.g. a light left on unnecessarily, a dripping tap wasting water, poor recycling practices, inefficient heating or cooling systems.)
Security: Real-Time Security Reporting for Safer Travel
Security incidents involve any activity that could threaten the safety of train operators, staff, or customers. These should be reported immediately to ensure a swift response and maintain a secure environment, e.g. suspicious activity, theft, vandalism, graffiti
Scheduled Adopt-a-Station: Building Pride in Our Stations
Our Scheduled Adopt-a-Station program empowers staff to take ownership of their local stations through regular, planned visits. These scheduled check-ins allow teams to identify areas for improvement, suggest enhancements and ensure stations remain clean, safe and welcoming for all. It’s a simple yet powerful way to boost pride, promote teamwork and enhance the passenger experience.
Empowering Staff Through Safety Suggestions
Our suggestions app is a powerful tool that boosts staff engagement and fosters a culture of safety awareness. Team members are encouraged to share ideas that enhance safety and improve the customer experience. By giving staff a voice, it not only creates safer environments but also promotes a sense of collaboration across the workplace.
Ensure Passenger Wellbeing with Our Illness Reporting App
Passengers may occasionally feel unwell during their journey. Our application makes it easy to report such incidents quickly and discreetly, allowing staff to respond with care and efficiency. With clear procedures in place, prioritise the comfort and safety of every passenger—especially those requiring special attention.
Streamlined Door Fault Reporting for a Smoother Journey
Door faults do happen and frontline staff are often the first to spot them. Our application empowers staff with a quick and efficient way to report these issues without disrupting their daily responsibilities. Once reported, the appropriate maintenance teams are instantly notified, ensuring timely repairs and maintaining a seamless experience for all passengers.
Ad hoc Safety Tours: Make Safety Part of the Routine
With our mobile app, train operators and staff can easily report hazards or potential issues as they go about their daily duties. No extra steps, no paperwork—just quick, accurate reporting that fits right into your workflow.
Whether it’s a loose handrail, a blocked exit or a slippery surface, our app ensures nothing goes unnoticed. Keep your stations and trains safe with real-time spot checks and daily safety tours – right from your phone.
Many more…
If you have a particular app in mind, please let us know. Our systems are very dynamic and built from the ground up.
‘Since the introduction of the safety reporting app (iSafety) into the business in 2017 we have been able to increase the reporting of incidents and improve the quality of the reports. This ensures our data is clear and meaningful which is essential to the monitoring of our safety risks and the development of our safety improvement plans. ANT are a valued partner, supporting us on the journey to end to end running, generous with their expertise and responsive to our needs as a business’
Imran Chaudhry
Head of Safety & Assurance / MTR Crossrail
